Our goal is to make life magical both for our guests and our employees. That's why our values drive a spirit of self-improvement, support, and enjoyment into our workplace. We're ambitious, we look out for one another, and we have fun along the way.
Our Merlin Values are woven into the fabric of our organisation. They represent what we stand for as a Merlin family — our commitment to excellence, continuous improvement and ambition to deliver our purpose every day.
We go above and beyond for our guests and our people – no gesture is too thoughtful. We are uncompromising about safety, security and welfare, setting the highest standards. We work hard to have a positive impact, both on the planet and in our local communities.
We constantly sharpen our skills and help others to grow in their roles. We listen closely to others, learning from feedback. We take inspiration from our industry and world, to stay at the forefront of entertainment.
We give our best every day, owning our work and seeing it through until it’s done brilliantly. We focus on the things that make the biggest difference: do less, but do it better. We explore untapped opportunities to delight more guests in more ways, embracing calculated risks.
We work on our relationships daily, building teamwork and trust. We collaborate with people from other teams and sites around the globe, to solve problems together and draw on diverse perspectives. We commit to our decisions and move at speed to make progress happen.
We bring fun and optimism to our work – because happiness helps us be at our best. We support each other through challenges and turn missteps into opportunities to learn. We cultivate a warm, welcoming environment where people feel a strong sense of belonging.
Our job at Merlin is to create experiences that bring joy, foster connections and make memories - and that all applies to your learning and development too. You can discover a world of opportunity in the Merlin Learning Universe (MLU), where our short video box sets (Merlin Explainers) feature real Merlin teammates sharing skills you can practice immediately. You can come together with fellow explorers and join the conversation on our internal learning social channels by sharing your experiences and expertise.
You can also apply to join one of our dedicated learning programmes, where you can gain an MLU certification upon completion.
XCalibre is Merlin’s top talent ‘leading enterprise’ development programme. It runs once per year, for high-performing, high-potential leaders globally. Spaced out over six months, delegates complete a programme anchored around three modules and two final assignments: a business problem team challenge, and a final individual reflective assignment.
Spanning 12 months, Rising enables frontline team members to take on real-life leadership roles across strategically important areas of Merlin’s global business. Our Risers will gain hands-on experience and learn about leadership fundamentals, critical thinking, marketing, employee engagement and more. Because learning has no limit, and everyone matters at Merlin.
Ticket to Lead is a global six-week virtual development program, led by industry experts and Merlin’s Executive Committee. It empowers current and aspiring leaders to:
The Engineering Academy aims to inspire and equip our technicians with the skills to develop the most captivating and safe attractions in the industry. With a cutting-edge curriculum, state-of-the-art equipment, and industry partnerships, we offer an immersive learning experience like no other. Our training providers guide technicians through technical disciplines, safety standards, leadership methodologies, and more.
Do you have an eye for detail and a desire to deliver the highest safety standards? A career across Merlin's technical roles could be for you! Our Engineering and Technician teams play a pivotal role in maintenance and in troubleshooting systems, so that millions of visitors each year are able to enjoy safe and functioning attractions. With plenty of opportunities to own your craft and continue your professional development, alongside an Engineering Academy dedicated to training engineers, the sky really is the limit at Merlin.
At Merlin we are committed to supporting our Armed Forces. In 2019 we signed the Armed Forces covenant our commitment to recognise the value of serving personnel, veterans and military families. We recognise how your skills and values can contribute to deliver more joy to our from leadership, engineering, IT, data and digital and more the world of Merlin could be your next step.
Engineering Supervisor, Alton Towers
Manager LEGOLAND® California
Administrative Assistant
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At Merlin, we're creating an inclusive and diverse workplace where people can be themselves, have equal opportunities and thrive together. We value all of our employees, regardless of age, race, gender, ability, or sexual orientation. Our aim is to be the most inclusive and flexible employer in our industry.
We aim to implement dynamic work arrangements for our employees. We’re creating a nurturing culture, where everyone can be their truest self.
As we’re a global company, our strength lies in having a balance of national and cultural diversity in our senior management and local teams.
At Merlin Entertainments, we’re not just about world-class guest experience; we’re committed to creating an incredible workplace too. Through inclusive hiring, mentorship, and leadership programmes, we’re making huge strides in gender representation, empowering everyone at work across all stages of their journey. This year, we launched a thriving Menopause Community, giving employees a space to share experiences, access resources, and support one another.
We are committed to fostering an inclusive and supportive work environment for all employees and recognise that individuals may have diverse needs. Disclosure of any personal information on your application is entirely voluntary and will not impact your candidacy. Our dedicated recruitment teams will be your point of contact to support you throughout your application process. Please refer to the job advert for the relevant teams’ contact details.
From behind the scenes with our teams to days in the life with our employees, follow us on social and discover our people in the spotlight.
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