Our goal is to encourage escape, play, and togetherness for both guests and our employees. That's why our values drive a spirit of self-improvement, support, and enjoyment into our workplace. We're ambitious, we look out for one another, and we have fun along the way.
Our Merlin Values are woven into the fabric of our organisation. They represent what we stand for as a Merlin family — our commitment to excellence, continuous improvement and ambition to deliver our purpose every day.
We go above and beyond for our guests and our people – no gesture is too thoughtful. We are uncompromising about safety, security and welfare, setting the highest standards. We work hard to have a positive impact, both on the planet and in our local communities.
We constantly sharpen our skills and help others to grow in their roles. We listen closely to others, learning from feedback. We take inspiration from our industry and world, to stay at the forefront of entertainment.
We give our best every day, owning our work and seeing it through until it’s done brilliantly. We focus on the things that make the biggest difference: do less, but do it better. We explore untapped opportunities to delight more guests in more ways, embracing calculated risks.
We work on our relationships daily, building teamwork and trust. We collaborate with people from other teams and sites around the globe, to solve problems together and draw on diverse perspectives. We commit to our decisions and move at speed to make progress happen.
We bring fun and optimism to our work – because happiness helps us be at our best. We support each other through challenges and turn missteps into opportunities to learn. We cultivate a warm, welcoming environment where people feel a strong sense of belonging.
Blast off into a universe of opportunity. The Merlin Learning Universe is your gateway to knowledge and skills that help you own your craft at Merlin. Discover practical learning you can dive into anytime, connect with teammates across the globe, and explore curated content designed to spark real development and growth. With clever tools that make sharing expertise simple and powerful AI that personalises learning in the flow of work, the MLU helps you level up faster than ever. At Merlin, we create unforgettable experiences, and your learning journey should be one of them.
You can also apply to join one of our dedicated learning programmes, where you can gain an MLU certification upon completion.
We unlock the power of our leaders at every level through our continuous learning ecosystem Everyday Leadership Power and invest in senior leaders through the Merlin Business Leaders Development Playground. Leadership accountability at Merlin is clear - to Develop People, Drive Performance, be Soulfully Curious as a leader and a Teammate.
At Merlin we grow leaders and capabilities that power performance and fuel growth. You can expect regular performance, development and career conversations as part of our focus on Driving Performance through people. This starts from day 1, where we provide an extraordinary beginning for new starters, setting you up for success. We create life-changing career experiences that take you out of your comfort zone - that's where the magic happens.
Power Skills impact how we lead, influence, make decisions and connect with guests and colleagues. Mastering them will ensure our people are building skills that last a lifetime. Some of the Power Skills we invest in at Merlin are Storytelling, Conversations, Problem Solving and many more. Sharpening these skills will raise your confidence and competence levels in your frequent interactions with others, driving collaboration, personal effectiveness and performance.
The Engineering Academy aims to inspire and equip our technicians with the skills to develop the most captivating and safe attractions in the industry. With a cutting-edge curriculum, state-of-the-art equipment, and industry partnerships, we offer an immersive learning experience like no other. Our training providers guide technicians through technical disciplines, safety standards, leadership methodologies, and more.
Do you have an eye for detail and a desire to deliver the highest safety standards? A career across Merlin's technical roles could be for you! Our Engineering and Technician teams play a pivotal role in maintenance and in troubleshooting systems, so that millions of visitors each year are able to enjoy safe and functioning attractions. With plenty of opportunities to own your craft and continue your professional development, alongside an Engineering Academy dedicated to training engineers, the sky really is the limit at Merlin.
At Merlin we are committed to supporting our Armed Forces. In 2019 we signed the Armed Forces covenant our commitment to recognise the value of serving personnel, veterans and military families. We recognise how your skills and values can contribute to deliver more joy to our from leadership, engineering, IT, data and digital and more the world of Merlin could be your next step.
Engineering Supervisor, Alton Towers
Manager LEGOLAND® California
Administrative Assistant
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At Merlin, we're creating an inclusive and diverse workplace where people can be themselves, have equal opportunities and thrive together. We value all of our employees, regardless of age, race, gender, ability, or sexual orientation. Our aim is to be the most inclusive and flexible employer in our industry.
We aim to implement dynamic work arrangements for our employees. We’re creating a nurturing culture, where everyone can be their truest self.
As we’re a global company, our strength lies in having a balance of national and cultural diversity in our senior management and local teams.
At Merlin Entertainments, we’re not just about world-class guest experience; we’re committed to creating an incredible workplace too. Through inclusive hiring, mentorship, and leadership programmes, we’re making huge strides in gender representation, empowering everyone at work across all stages of their journey. This year, we launched a thriving Menopause Community, giving employees a space to share experiences, access resources, and support one another.
We are committed to fostering an inclusive and supportive work environment for all employees and recognise that individuals may have diverse needs. Disclosure of any personal information on your application is entirely voluntary and will not impact your candidacy. Our dedicated recruitment teams will be your point of contact to support you throughout your application process. Please refer to the job advert for the relevant teams’ contact details.
From behind the scenes with our teams to days in the life with our employees, follow us on social and discover our people in the spotlight.
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